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Refund policy

English below

退貨
除以下情況,客戶所訂閱及已收到的雜誌皆不可退貨:
一名收書人錯誤地訂閱了多份相同的雜誌。
上述情況出現時,重覆訂閱的雜誌可獲退款,或換成價值相同的雜誌。

換貨
訂閱期內,顧客可以隨時將所訂閱的雜誌,改換成其他同等價值的雜誌。假如顧客希望改訂價值較高的雜誌,則須補回差價。

如顧客所收到的雜誌受到損毀或缺頁,本社將盡快處理換貨事宜。惟顧客必須把損缺的雜誌原封不動地退還予本社,以啟動換貨程序。

退款(如適用)
本社一旦收到顧客退還之貨品,將立即以電郵確認退貨已經收妥,並告知退款 / 退貨要求是否得到接納。若退款 / 退貨要求得到接納,本社會盡快處理相關事宜。

退款遲延(如適用)
如顧客於退款要求被接納後一個月,仍未收到退款,請發電郵至bayard@bpa.com.hk與本社聯絡。

換貨(如適用)
本社只會退換損缺之產品,如顧客需退換貨品,請發電郵至bayard@bpa.com.hk,及將貨品送達香港九龍青山道489-491號香港工業中心A座9樓8室。

運輸
如欲退還貨品,請郵寄至香港九龍青山道489-491號香港工業中心A座9樓8室。換貨之郵寄時間視顧客地址遠近而家。


Returns

 

Subscriptions and magazine copies are not refundable except for the following case: Multiple subscriptions to the same title(s) for the same subscriber: if several subscription orders have been submitted for the same product(s) by error, the redundant subscription(s) will be refunded or exchanged for another title of the same value.

Exchanges

You can change the title of your subscription(s) at any time before its expiry as long as the new chosen title is of the same value than the original title. If you choose a magazine title of a higher value, the difference of value must be paid. If the product(s) received are damaged or missing parts, the magazine or product will be replaced as early as possible. To be eligible for a replacement, your item must be unused and in the same condition that you received it.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange. If you are approved, then your refund/exchange will be processed within a certain amount of days.

Late or missing refunds (if applicable)

If you still have not received your refund or exchange yet within 1 month of the notification of your approved refund/exchange, please contact us at bayard@bpa.com.hk.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bayard@bpa.com.hk and send your item to: 489-491 Castle Peak Road - Hong Kong Industrial Centre Kowloon HK 999077.

Shipping

To return your product, you should mail your product to: Room 8, 9/F, 489-491 Castle Peak Road, Hong Kong Industrial Centre, Cheung Sha Wan, Kowloon, Hong Kong.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.