Subscriptions and magazine copies are not refundable except for the following case: Multiple subscriptions to the same title(s) for the same subscriber: if several subscription orders have been submitted for the same product(s) by error, the redundant subscription(s) will be refunded or exchanged for another title of the same value.
You can change the title of your subscription(s) at any time before its expiry as long as the new chosen title is of the same value than the original title. If you choose a magazine title of a higher value, the difference of value must be paid. If the product(s) received are damaged or missing parts, the magazine or product will be replaced as early as possible. To be eligible for a replacement, your item must be unused and in the same condition that you received it.
Late or missing refunds (if applicable)
If you still have not received your refund or exchange yet within one month of the notification of your approved refund/exchange, please give us a call at ( 852) 37538400 during office hours or contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
Bayard Presse Asia
Room 8, 9/F, Block A, Hong Kong Industrial Centre, 489-491 Castle Peak Road, Kowloon
To return your product, you should mail your product to: Room 8, 9/F, Block A, 489-491 Castle Peak Road, Hong Kong Industrial Centre, Kowloon
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.