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Delivery Policy

Monthly subscription magazine delivery

When will my subscription start? and when will i receive my first issue?

Your subscription starts with the current issue if your order was placed before the 15th of the month. After the 15th of the month your subscription starts with the following month's issue. There could be occasions where delivery date varies due to courier's commitment; and in most circumstances the magazines of the month would arrive your home safely before 3rd week of each month. However if you have entered a school subscription promotion code your subscription automatically starts with the September issue or March issue, as it is mentioned in the leaflet you have received through your children's school. 

 

Educational Toys Delivery

I have ordered educational toys. When will I receive them?

The toys you have purchased will be shipped through registered courier service if you are in Hong Kong and Macau, and registered airmail to other countries. All orders will be shipped within 10 days of order receipt. Shipments destinations outside of Hong Kong and Macau will be delivered within 11-14 business days. Bayard Presse Asia is not responsible for delays due to weather, delivery carrier factors, customer error, holiday-related delays, international customs regulations, or any other unforeseen factors.