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FAQ

Is it your first time shopping at Bayard Asia Online Shop?

Welcome! We’re here to provide you an easy and safe shopping experience. To place your first order:

  1. Browse or search through the list of available items
  2. Select the items that you wish to purchase by adding them to your shopping cart
  3. Proceed to checkout by providing us with shipping and payment details. By completing these few steps, your order is out the door and on its way to you.

If you're still not comfortable, we are more than happy to fill your order through

  • Telephone(852) 3665 9398
  • Fax: 3753 8408
  • Email: bayard@bpa.com.hk

How do I find items?

You have two different solutions: Browse and Search

1. Easy as strolling through a store, you can browse our website using the categories listed in the top navigation bar. You can click on any item to reach the detailed product page holding all the information you’ll need to place your order.

2. Search: Keywords typed into our Search Box (on the top right corner) will bring up matching results for each word. If you enter "StoryBox" into the Search Box, it will return results for StoryBox, wherever the word is found in the shopping cart and within descriptions.

How do I add items or review what is in my shopping cart?

One click will be enough. Every item on our site includes an "Add to Cart" button. Clicking this button places that item in your shopping cart, waiting for your final decision. You can then check the contents of your shopping cart at any time by clicking the "Cart" icon in the top right corner. On this page, you have several options. You can: "Delete" items, Change the quantity of each item, Check shipping charges, Note: When changing quantity, remember to click “Update” to register the change. Please note that this is not necessarily a final tally, as coupons and gift certificates can still be applied during the checkout process. From “Cart”, you can continue shopping or "Check Out."

How do I check out my final order?

When you are done shopping, click the "Check Out" button at the bottom right of your Shopping Cart page. This will take you to our account page where New Customers can create an account or Returning Customers can sign in.

New Customers
You must create an account that securely stores all of the information we need to process your order. This will also speed up the check out time of all your future purchases. You’ll just have to tell us your email address, your last name and your physical address to create an account. The mandatory field will be highlighted if you try to continue without filling the fields. We will use the email address to communicate with you about any orders placed using this account. Please ensure that your email address is active; we will send you an email to create your password.

Payment
Bayard Asia Online shop can process orders paid with VISA, MasterCard and American Express as methods of payment. You’ll need to enter the credit card number, expiry date and card holder name. Forgot Your Password Click “Forgot your password?” on the login page. Enter your email address in the email field and click send. The email address entered must match the account email address. Your will receive a link to reset you password by email.

What if I have a problem placing an order?

Once the order has been submitted, you will receive a confirmation email with the order details but you can also review your order by clicking “My Account” in the online store. If you have any questions about your order, please contact our customer service department at bayard@bpa.com.hk.

When will my credit card be charged?

Credit cards are charged immediately, so you know right away if the transaction has been approved or declined.

What do I do if my credit card is declined?

If your credit card is declined, you will get a message that the card has been declined. You’ll have to use another Visa or MasterCard number. You could also place a mail order and provide a cheque or money order for payment.

Delivery Policy Educational Toys

I have ordered educational toys. When will I receive them?

The toys you have purchased will be shipped through registered courrier service if you are in Hong Kong and Macau, and registered airmail to other countries. All orders will be shipped within 10 days of order receipt. Shipments destinations outside of Hong Kong and Macau will be delivered within 11-14 business days. Bayard Presse Asia is not responsible for delays due to weather, delivery carrier factors, customer error, holiday-related delays, international customs regulations, or any other unforeseen factors.

When will my subscription start?

Your subscription starts with the current issue if your order was placed before the 15th of the month. After the 15th of the month your subscription starts with the following month's issue. However if you have entered a school subscription promotion code your subscription automatically starts with the September issue or March issue, as it is mentioned in the leaflet you have received through your children's school.

I’m interested in the e-books. Where can I buy them?

You can buy our e-books on this online store (http://www.bayard.com.hk).

How does it work?

1- Purchase the e-books from the Bayard store’s website: http://www.bayard.com.hk. Once the transaction is complete, you will receive an email confirmation for your order.

2 -Use your Owlkids store’s online account to log into the My Library section of either the Owlkids website using either a Mac or PC, or the Owlkids Stories mobile application on an iPad/iPhone/iPod. The application is downloadable for free in the AppStore at this address: https://itunes.apple.com/us/app/Owlkids-stories/id969096278?mt=8 Thanks to your personal online account, that you created or used for your purchase, you’ll have access to all the e-books in your personal library at any time, whether on the web or iPad/iPhone/iPod.

How can I create an Owlkids online account?

The Owlkids online account is created by associating an email address with a password. If you are not already an Owlkids client, you will create your account when you purchase Owlkids e-books. If you already have an Owlkids client account and you used it to subscribe, use that account to log into the Owlkids website or the Owlkids Stories application.

What is the Owlkids online account used for?

It is used to synchronize your library: all the e-books you have purchased are linked to the account you use or create when you subscribe. On what devices can I read my e-books? You can read them on: a Mac or PC computer through the Owlkids Stories website (http://www.owlkids-stories.com/) An iPad /iPhone/iPod Touch through the Owlkids Stories mobile application, which is downloadable for free in the AppStore at this address:https://itunes.apple.com/us/app/Owlkids-stories/id969096278?mt=8 I bought my e-Books in the Owlkids store.

How can I read my ebooks in the iPhone/iPad application?

Download the Owlkids Stories iPad application for free from the AppStore at this address: https://itunes.apple.com/us/app/Owlkids-stories/id969096278?mt=8. Then log in with your Owlkids online account. To learn more about the Owlkids online account, please see above.